FAQ

Last updated: 24 September 2026

Orders & Payments

How do I place an order?

Simply browse our collection at welvere.com, select the product you love, choose your options, and add it to your cart. Follow the checkout steps to enter your delivery address and payment details. You'll receive an order confirmation email as soon as your order is placed.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal and any other payment methods available at checkout. All transactions are processed securely — we never store your card details.

Can I change or cancel my order?

We process orders quickly, so if you need to make a change or cancel, please contact us at hey@welvere.com as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been processed and dispatched.

Will I receive an order confirmation?

Yes. As soon as your order is placed, you'll receive a confirmation email with your order details. If you don't see it within a few minutes, please check your spam or junk folder. If it's still not there, contact us at hey@welvere.com and we'll sort it out.

Are your prices in GBP?

Yes, all prices on our website are displayed in British Pounds (£) and are inclusive of VAT where applicable.

Is my payment secure?

Absolutely. All payments are processed through our secure, PCI DSS compliant payment provider. Your card details are never stored on our systems.

Shipping & Delivery

How much does shipping cost?

Shipping is completely free on all orders. No minimum spend, no hidden fees — just free delivery, every time.

Where do you ship to?

We currently ship within the United Kingdom only, including England, Scotland, Wales, and Northern Ireland.

Where are orders shipped from?

Some products are fulfilled and dispatched from international warehouses or fulfilment centres through third-party logistics partners. Your order may therefore be shipped from outside the United Kingdom. Our business contact address is not necessarily the location from which your order is dispatched. We currently deliver within the United Kingdom only.

Will I have to pay customs fees or import duties?

No. Welvere covers all applicable import duties, import VAT, customs clearance charges and carrier customs fees as part of fulfilment. You will not be asked to pay additional import charges on delivery. If a carrier requests an import payment, please contact hey@welvere.com so we can resolve it.

How long will my order take to arrive?

Orders are typically processed within 0 to 1 business days. Once dispatched, please allow 3 to 7 business days for delivery. Your total estimated delivery time is 3 to 8 business days from the date of your order, including products fulfilled internationally. For details, please see our Shipping Policy.

Will I get a tracking number?

Yes. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking number. You can also track your order anytime on our Track My Order page.

What if my order hasn't arrived?

If your order hasn't arrived within the estimated timeframe, please first check your order status on our Track My Order page. If you're still concerned, contact us at hey@welvere.com and we'll investigate and resolve it for you.

What if my order shows as delivered but I haven't received it?

Please first check around your property and with any neighbours. If you still can't locate your package, contact us at hey@welvere.com within 7 days and we'll look into it straight away.

Returns & Refunds

What is your return policy?

You have 30 days from the date your order is delivered to request a return. Items must be unused, in their original condition, and in their original packaging. For full details, please visit our Returns & Refunds Policy.

How do I start a return?

Email us at hey@welvere.com with your order number and reason for return. We'll get back to you within 24 hours with instructions on how to send your item back.

Where do I send my return?

Please email hey@welvere.com with your order number and reason for return. Once your return is approved, we will provide the correct return address and shipping instructions. Depending on the product and its original fulfilment location, your return may need to be sent to a facility outside the United Kingdom.

Do not send returns to our business address. Please contact us for return instructions before posting your item. This does not affect your statutory cancellation rights.

We recommend using a tracked shipping service when sending your return.

Who pays for return shipping?

For change-of-mind returns, you pay the direct return shipping cost, including international return shipping where applicable. International returns may cost more than domestic returns. Contact us before ordering if you would like help estimating the return cost for a product.

If your item is damaged, defective, incorrect or not as described, Welvere covers the reasonable cost of any required return shipping, including international return shipping. See our Return & Refund Policy for details.

How long does a refund take?

Once we receive your return, we'll inspect it and process your refund within 7 business days. Refunds are returned to your original payment method. Please allow a little extra time for your bank or card provider to reflect the payment.

My order arrived damaged — what do I do?

We're sorry to hear that. Please contact us within 30 days of delivery at hey@welvere.com with your order number and a photo of the damage. We'll arrange a free replacement or a full refund — whichever you prefer — and we'll cover all return shipping costs.

Can I exchange my item for a different product?

Yes, we offer exchanges for eligible items. Email us at hey@welvere.com with your order number and the product you'd like instead. If there's a price difference, we'll arrange payment or a partial refund accordingly.

Products & Quality

What kind of products do you sell?

We sell curated home decor and lifestyle products, including wall art, home accessories, and lifestyle items. Our full range is available to browse at welvere.com.

How do you ensure product quality?

Every product is carefully sourced and quality-checked before being added to our collection. We work with trusted suppliers and inspect items to ensure they meet the high standards our customers expect.

Will the product look exactly as it does on screen?

We do our best to represent colours and details as accurately as possible in our product images. However, colours can appear slightly different depending on your screen's brightness and colour settings. If you have any questions about a specific product, feel free to reach out at hey@welvere.com.

Do you offer custom or personalised items?

We don't currently offer custom products, but we're always expanding our collection. Follow us on social media or sign up to our newsletter to be the first to know about new arrivals.

Wholesale & Bulk Orders

Do you offer wholesale or bulk ordering?

Yes, we do. If you're interested in ordering multiple items for a business, hotel, office, or interior design project, we'd love to hear from you. Please get in touch at hey@welvere.com with details of what you're looking for and we'll put together a tailored quote for you.