Shipping policy

Last updated: 24 September 2026

Quick Summary

Shipping: Free on all orders
Order cut-off time: 12 PM GMT
Handling time: 0 to 1 business days
Delivery time: 3 to 7 business days
Total estimated delivery: 3 to 8 business days
We ship to: United Kingdom only
Fulfilment: Some products are dispatched internationally
Import charges: Covered by Welvere; no additional import charges on delivery

1. Free Shipping — Always

Every Welvere order ships free. No minimum spend, no hidden fees, no surprises at checkout. Just free delivery, every time.

2. Where We Ship

We currently ship within the United Kingdom only. This includes England, Scotland, Wales, and Northern Ireland.

3. Order Fulfilment & Shipping Origin

Some Welvere products are fulfilled and dispatched from international warehouses or fulfilment centres through third-party logistics partners. This means your order may be shipped from outside the United Kingdom, and its shipping origin may differ from our business contact address.

Our business contact address is not necessarily the dispatch location for your order. We currently deliver to addresses within the United Kingdom only.

Customs & Import Charges

Welvere covers all applicable import duties, import VAT, customs clearance charges and carrier customs fees as part of fulfilment. You will not be asked to pay additional import charges on delivery. The total shown at checkout is the amount you pay for your order.

If a carrier contacts you requesting an import payment, please email hey@welvere.com with your order number and a copy of the request so we can resolve it.

Order Handling

Orders are prepared and packed for dispatch by Welvere or our fulfilment partners, using protective packaging appropriate to the items.

Orders placed before 12 PM GMT are typically processed the same day. Orders placed after 12 PM GMT will be processed on the next business day. We do not process or ship on weekends or public holidays. Handling typically takes 0 to 1 business days.

4. Delivery Timeframes

Once your order has been dispatched, please allow 3 to 7 business days for delivery. Including handling, your total estimated delivery time is 3 to 8 business days from the date of your order. This estimate also applies to products fulfilled internationally.

Delivery times are estimates and may occasionally be affected by customs processing, carrier delays, severe weather or peak periods. If your order has not arrived within the estimated delivery window, please contact hey@welvere.com so we can investigate and help resolve the delay.

5. Packaging

All items are carefully wrapped and packaged to ensure they arrive in perfect condition. Fragile items receive extra protection including corner guards, foam padding, and reinforced outer packaging.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. You can also track your order anytime on our Track My Order page.

If you have not received a tracking email within 2 business days of placing your order, please contact us at hey@welvere.com.

7. Damaged in Transit

Despite our careful packaging, occasionally damage can occur during shipping. If your item arrives damaged, please contact us within 30 days of delivery at hey@welvere.com with your order number and a clear photo of the damage. We will send you a free replacement or issue a full refund — whichever you prefer.

8. Lost or Stolen Packages

If your tracking shows your order as delivered but you have not received it, please first check around your property and with any neighbours. If you still cannot locate your package, contact us at hey@welvere.com within 7 days and we will investigate and resolve it for you.

9. Incorrect Shipping Address

Please double check your shipping address at checkout. If you notice an error after placing your order, contact us immediately at hey@welvere.com. We will do our best to update your address before dispatch, but we cannot guarantee changes once an order has been processed.