Terms of service

Last updated: April 2026

Quick Summary

  • Who we are: Welvere, a UK-based art print store
  • Who these terms apply to: Anyone who visits or shops at welvere.com
  • Governing law: England and Wales
  • Your rights: Protected under UK consumer law
  • Contact: hey@welvere.com

1. Who We Are

Welvere is a UK-based art print store selling framed and unframed wall art prints. By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully.

Our registered address is 5 Hyde Park Gate, London SW7 5EW, United Kingdom.
Email: hey@welvere.com

2. Using Our Website

By accessing welvere.com, you confirm that you are at least 18 years old or are using the site with the supervision of a parent or guardian. You agree to use our website for lawful purposes only and not to:

  • Attempt to gain unauthorised access to any part of our site
  • Use our site in any way that could damage, disable, or impair it
  • Copy, reproduce, or redistribute our content without permission
  • Use our site to transmit any harmful, offensive, or unlawful content

3. Our Products

We take great care to display our products as accurately as possible. However, colors and details may appear slightly different depending on your screen settings. All prints are produced to the highest standard, but we cannot guarantee that your display perfectly represents the final product.

We reserve the right to discontinue any product at any time without notice.

4. Placing an Order

When you place an order with Welvere, you are making an offer to purchase. We will send you an order confirmation email — this does not constitute acceptance of your order. A contract between us is only formed when we dispatch your item and send you a shipping confirmation.

We reserve the right to refuse or cancel any order at our discretion, including if a product is out of stock, if there is an error in pricing, or if we suspect fraudulent activity.

5. Pricing and Payment

All prices on our website are displayed in British Pounds (£) and are inclusive of VAT where applicable. We reserve the right to change prices at any time without notice, but any changes will not affect orders already confirmed.

Payment is processed securely at checkout. We accept major credit and debit cards. We never store your payment details — all transactions are handled by our secure payment provider.

6. Shipping

We offer free shipping on all orders within the United Kingdom. Delivery typically takes 3 to 7 business days from dispatch. For full details, please read our Shipping Policy.

7. Returns and Refunds

We want you to love your Welvere print. If you're not happy with your order, you have 30 days from delivery to request a return. For full details on how to return an item and receive a refund or exchange, please read our Returns & Refunds Policy.

8. Your Consumer Rights

As a UK consumer, you are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These give you the right to:

  • Receive goods that are as described, of satisfactory quality, and fit for purpose
  • Cancel your order within 14 days of receiving it (cooling-off period) without giving a reason
  • A repair, replacement, or refund if goods are faulty

Nothing in these Terms of Service affects your statutory rights.

9. Intellectual Property

All content on our website — including images, artwork, text, logos, and design — is the property of Welvere and is protected by UK copyright law. You may not copy, reproduce, distribute, or use any of our content without our prior written permission.

If you believe any content on our site infringes your intellectual property rights, please contact us at hey@welvere.com.

10. Limitation of Liability

To the fullest extent permitted by law, Welvere shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our total liability to you shall not exceed the value of your order.

We do not exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

11. Third-Party Links

Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over those sites and accept no responsibility for their content, privacy practices, or availability.

12. Privacy

Your privacy matters to us. For details on how we collect, use, and protect your personal data, please read our Privacy Policy.

13. Changes to These Terms

We may update these Terms of Service from time to time. When we do, we will update the date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the new terms.

14. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For online dispute resolution, you may also use the EU Online Dispute Resolution platform or contact the Citizens Advice Bureau for guidance.

15. Contact Information

Welvere
5 Hyde Park Gate
London SW7 5EW
United Kingdom

Email: hey@welvere.com

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)

We aim to respond to all emails within 24 hours (Mon–Fri). Messages received on weekends or public holidays will be answered on the next working day.