Refund policy

Last updated: 24 September 2026

Quick Summary

Return window: 30 days from delivery
Return condition: New or slightly used, in original packaging
Return shipping: Customer pays for change-of-mind returns, including international return shipping where applicable; Welvere covers required return shipping for damaged, defective, incorrect or misdescribed items
Return location: provided with your return instructions
Restocking fees: No cost
Refund processing: Within 7 business days after receiving return
Refund method: Original payment method
Exchanges: Accepted

1. Return Window

You have 30 days from the date of delivery to request a return. After 30 days, we are unable to accept returns.

2. Return Eligibility

To be eligible for a return, items must:

Be new or only slightly used
Be in original condition
Include original packaging

We do not accept returns for items that:

Have been heavily used or damaged by the customer
Are missing original packaging
Are returned after 30 days

3. How to Start a Return

To initiate a return, please email us at hey@welvere.com with:

Your order number
Reason for return

We will respond within 24 hours. Once your return is approved, we will provide the correct return address and shipping instructions.

Please wait for approval and return instructions before sending any items back.

4. Return Shipping Costs

Customer responsibility: For change-of-mind returns
Free return shipping: If the item is damaged, defective, or incorrect

We recommend using a tracked shipping service, as we are not responsible for lost returns.

5. Order Fulfilment & Return Location

Some Welvere products are fulfilled and dispatched from international warehouses or fulfilment centres. Depending on the product and its original fulfilment location, an approved return may need to be sent to a returns facility outside the United Kingdom.

We will provide the correct return address and shipping instructions by email once your return is approved. Do not send returns to our business address. Please send your return only to the address provided in your return instructions.

For change-of-mind returns, you are responsible for the direct return shipping cost, including international return shipping where applicable. International return shipping may cost more than a domestic return. If you would like help estimating this cost before ordering, please contact hey@welvere.com with the product and quantity you are considering.

If an item is damaged, defective, incorrect or not as described, Welvere covers the reasonable cost of any required return shipping, including international return shipping.

These return arrangements do not affect your statutory cancellation rights or your rights if goods are faulty or not as described.

6. Refund Process

Once your return is received and inspected, your refund will be processed within 7 business days. Refunds are issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.

7. Original Shipping Costs

Non-refundable for change-of-mind returns
Fully refunded if the item is damaged, defective, or incorrect

8. Exchanges

We accept exchanges for eligible items. To request an exchange, contact us with your order details. If there is a price difference, we will arrange payment or a partial refund accordingly.

9. Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 30 days
Provide your order number and a photo

We will offer a free replacement or a full refund, including return shipping.

10. Wrong or Missing Items

If you receive the wrong item or something is missing, contact us immediately. We will resolve the issue at no cost to you, including return shipping if required.

11. Order Cancellation

Orders can be cancelled free of charge before dispatch. If the order has already shipped, it must follow the standard return process.

12. Partial Returns

If returning part of an order, shipping costs are not refunded unless the return is due to our error.

13. International Fulfilment & UK Delivery

We currently deliver to addresses within the United Kingdom only. Some products may be dispatched from overseas, and approved returns may be handled by an overseas returns facility as explained in section 5.

Welvere covers all applicable import duties, import VAT, customs clearance charges and carrier customs fees on the delivery of your order. This is separate from the cost of return shipping, which is explained in sections 4 and 5.