Privacy policy

Last updated: July 2026

Quick Summary

Who we are: Welvere, a UK-based home decor and lifestyle store
What we collect: Name, address, email, payment info, browsing data
Why we collect it: To process your order and improve your experience
Who we share it with: Only trusted partners needed to fulfil your order
Your rights: Access, correct, or delete your data at any time
Contact: hey@welvere.com

1. Who We Are

Welvere is a UK-based home decor and lifestyle store. When you shop with us, you're trusting us with your personal information — and we take that seriously. This policy explains what we collect, how we use it, and what rights you have.

Our registered address is 5 Hyde Park Gate, London SW7 5EW, United Kingdom.

2. What Information We Collect

When you place an order or interact with our store, we may collect the following:

Personal details: Your name, email address, phone number, and delivery address
Payment information: Processed securely through our payment provider — we never store your card details
Order information: What you bought, when, and how it was delivered
Browsing data: Pages visited, time spent on site, device type, and IP address
Communications: Any emails or messages you send us

3. How We Use Your Information

We use your data to:

Process and fulfil your order
Send you order confirmations, tracking updates, and delivery notifications
Respond to your questions and support requests
Improve our website and customer experience
Send you marketing emails, if you've opted in (you can unsubscribe at any time)
Comply with our legal obligations
Serve relevant advertisements through third-party platforms, including Google, where you have consented

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

Contract: To fulfil your order and provide our services
Legitimate interests: To improve our store and prevent fraud
Consent: For marketing communications and personalised advertising, where you have opted in
Legal obligation: Where we are required to by law

5. Who We Share Your Data With

We only share your data with trusted third parties where necessary to run our business and fulfil your order. These include:

Shopify — our e-commerce platform
Payment processors — to handle transactions securely
Shipping carriers — to deliver your order
Email service providers — to send order and marketing emails
Analytics and advertising tools — including Google Analytics, Google Ads, and Google Merchant Center, to understand how our site is used and to serve relevant advertisements

We never sell your personal data to third parties.

6. Cookies and Tracking

Our website uses cookies and similar tracking technologies to help us understand how visitors use our site, to improve your shopping experience, and to serve relevant advertisements.

We use:

Essential cookies: Required for the site to function (e.g. cart, checkout, session)
Analytics cookies: To understand site traffic and behaviour (e.g. Google Analytics)
Marketing cookies: To show relevant ads and measure campaign effectiveness (e.g. Google Ads remarketing, conversion tracking)

You can manage your cookie preferences at any time through your browser settings or our cookie consent banner. For more information about cookies, visit allaboutcookies.org.

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary. Order information is retained for up to 7 years to comply with UK tax and accounting requirements. Marketing data is kept until you unsubscribe or ask us to delete it.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccurate or incomplete data
Delete your data (the "right to be forgotten")
Restrict how we process your data
Object to processing based on legitimate interests
Data portability — receive your data in a readable format
Withdraw consent for marketing at any time

To exercise any of these rights, email us at hey@welvere.com. We will respond within 30 days.

9. Keeping Your Data Safe

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which is certified PCI DSS compliant for payment security. All transactions are processed over secure, encrypted connections (SSL/TLS).

No method of transmission over the internet is 100% secure, but we do everything we can to protect your information.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically.

12. Complaints

If you have a concern about how we handle your data, please contact us first at hey@welvere.com and we will do our best to resolve it. If you are not satisfied, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113