Privacy policy

Last updated: April 2026

Quick Summary

  • Who we are: Welvere, a UK-based art print store
  • What we collect: Name, address, email, payment info, browsing data
  • Why we collect it: To process your order and improve your experience
  • Who we share it with: Only trusted partners needed to fulfil your order
  • Your rights: Access, correct, or delete your data at any time
  • Contact: hey@welvere.com

1. Who We Are

Welvere is a UK-based art print store. When you shop with us, you're trusting us with your personal information — and we take that seriously. This policy explains what we collect, how we use it, and what rights you have.

Our registered address is 5 Hyde Park Gate, London SW7 5EW, United Kingdom.

2. What Information We Collect

When you place an order or interact with our store, we may collect the following:

  • Personal details: Your name, email address, phone number, and delivery address
  • Payment information: Processed securely through our payment provider — we never store your card details
  • Order information: What you bought, when, and how it was delivered
  • Browsing data: Pages visited, time spent on site, device type, and IP address
  • Communications: Any emails or messages you send us

3. How We Use Your Information

We use your data to:

  • Process and fulfil your order
  • Send you order confirmations, tracking updates, and delivery notifications
  • Respond to your questions and support requests
  • Improve our website and customer experience
  • Send you marketing emails, if you've opted in (you can unsubscribe at any time)
  • Comply with our legal obligations

4. Legal Basis for Processing

We process your personal data on the following legal grounds under UK GDPR:

  • Contract: To fulfil your order and provide our services
  • Legitimate interests: To improve our store and prevent fraud
  • Consent: For marketing communications, where you have opted in
  • Legal obligation: Where we are required to by law

5. Who We Share Your Data With

We only share your data with trusted third parties where necessary to run our business and fulfil your order. These include:

  • Shopify — our e-commerce platform
  • Payment processors — to handle transactions securely
  • Shipping carriers — to deliver your order
  • Email service providers — to send order and marketing emails
  • Analytics tools — to understand how our site is used

We never sell your personal data to third parties.

6. Cookies

Our website uses cookies to help us understand how visitors use our site and to improve your shopping experience. Cookies are small files stored on your device.

We use:

  • Essential cookies: Required for the site to function
  • Analytics cookies: To understand site traffic and behaviour
  • Marketing cookies: To show relevant ads, where you have consented

You can manage your cookie preferences at any time through your browser settings. For more information about cookies, visit allaboutcookies.org.

7. How Long We Keep Your Data

We keep your personal data only for as long as necessary. Order information is retained for up to 7 years to comply with UK tax and accounting requirements. Marketing data is kept until you unsubscribe or ask us to delete it.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Delete your data (the "right to be forgotten")
  • Restrict how we process your data
  • Object to processing based on legitimate interests
  • Data portability — receive your data in a readable format
  • Withdraw consent for marketing at any time

To exercise any of these rights, email us at hey@welvere.com. We will respond within 30 days.

9. Keeping Your Data Safe

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our store is hosted on Shopify, which is certified PCI DSS compliant for payment security.

No method of transmission over the internet is 100% secure, but we do everything we can to protect your information.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before sharing any personal information.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically.

12. Complaints

If you have a concern about how we handle your data, please contact us first at hey@welvere.com and we will do our best to resolve it. If you are not satisfied, you have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113

13. Contact Information

Welvere
5 Hyde Park Gate
London SW7 5EW
United Kingdom

Email: hey@welvere.com

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)

We aim to respond to all emails within 24 hours (Mon–Fri). Messages received on weekends or public holidays will be answered on the next working day.